Refunds & Cancellations

Last updated: 2025-08-29

Customer-First Policy: We want you to be satisfied with our service. If you're not happy, we'll work with you to resolve any issues.

Auto-Renewal & Cancellation

How Subscriptions Work

  • All subscriptions automatically renew until canceled
  • You can cancel anytime from your account portal
  • After cancellation, access continues until the end of the current billing cycle
  • No additional charges after cancellation

Refund Policy

When Refunds Are Available

  • Post-Cancellation Charges: If you were charged after canceling before renewal, contact us for a full refund
  • Duplicate Purchases: Accidental or duplicate subscriptions are refundable within 14 days
  • Service Unavailability: If our service is unavailable for 72+ consecutive hours in a billing period, we'll credit or refund that period
  • Technical Issues: If you cannot access the service due to our technical problems

When Refunds Are Not Available

  • Partial month usage after cancellation
  • Change of mind after using the service
  • Account suspension due to terms violation
  • Requests made more than 30 days after the charge

How to Request a Refund

Step-by-Step Process

  1. Email us at support@climatetechmena.org
  2. Include your order email and receipt details
  3. Explain the reason for your refund request
  4. We'll review and respond within 2 business days
  5. If approved, refunds are processed within 5-10 business days

Billing Information

Payment Processing

When payment processing is available, all payments are handled by Paddle as our Merchant of Record.

  • Billing Descriptor: Charges may appear as PADDLE.NET* on your statement
  • VAT/Tax: Paddle automatically handles VAT and sales tax based on your location
  • Receipts: Paddle provides detailed receipts for all transactions
  • Currency: All charges are in USD

Subscription Tiers

Monthly Plan

$15/month, auto-renews monthly

Annual Plan

$120/year, auto-renews annually

Cancellation Process

How to Cancel

  1. Log into your account at https://climatetechmena.org
  2. Navigate to Account Settings or Billing
  3. Click "Cancel Subscription"
  4. Confirm your cancellation
  5. Receive confirmation email

Note: Cancellation takes effect immediately, but you retain access until the end of your paid period.

Reactivation

If you cancel and want to reactivate your subscription later, you can do so at any time. Simply log into your account and resubscribe. Your previous account data and preferences will be restored.

Contact & Support

For refund requests, cancellation help, or billing questions:

Email: support@climatetechmena.org

Response Time: Within 2 business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+3)

Legal Information

This refund policy is governed by the laws of Iraq. For complete terms and conditions, see our Terms of Service.

Company: Wisam Basim Idrees Qasim Idrees (Sole Proprietor)
Address: Mosul, Nineveh, Iraq, Iraq